BPO INDIA FORUM 2009

India's BPO industry is at a significant turning point. Over the last five to six years the industry has grown faster than the IT services industry to achieve USD 11 billion revenues by 2008. However, industry leaders recognize that the next 10 to 15 years can be fundamentally different from the last 5 years. A number of demand and supply side factors are likely to alter the industry’s growth trajectory. For example on the demand side, the global economic crisis and changing socio-economic, demographic and environmental landscape are going to redefine the addressable opportunity. On the supply side, several factors like increasing competition from other low cost countries, shortage of talent and need for new business models are likely to affect the industry significantly. It is therefore imperative for BPO customers and providers to understand the impact of these factors and transform their approach and business models accordingly.

After the mega success of the 1st BPO India Forum in 2008, and keeping in mind that the Indian BPO industry is at a critical juncture and that there is an urgent need for innovative ways to ensure sustained growth and success of the industry, Network 18 Media & Investments, will organise a one-day forum titled, "2nd BPO INDIA FORUM 2009" in August 2009. The Forum is expected to be one of the largest gatherings of the outsourcing community and will include participation from over 500 key decision makers across two cities, including the key high -level representatives from BPO companies, enterprise community (BFSI, Telecom, etc), solution providers, analysts, government representatives and the media.